Terms and conditions

 

1. Area of ​​application

Caspar Kids Design GmbH is a company based in Zurich and is registered under the registration number CHE-169.017.270. Caspar Kids Design GmbH operates a shop and an online goods trade at caspar.on-line. For the business relationship between Caspar Kids Design GmbH and the customer (hereinafter referred to as "customer") apply exclusively to the General Terms and Conditions (GTC) and the version valid at the time of the order. An adjustment of the general terms and conditions by the buyer will be made by Caspar Kids Design GmbH not recognized.

2. Contracting Parties

The purchase counterparty is:

Caspar Kids Design GmbH – Fraumünsterstrasse 19 – 8001 Zurich

Questions, objections or complaints must be addressed Caspar Kids Design GmbH at Hello@caspar.online be communicated. Caspar Kids Design will edit these.

3. Offer and conclusion of contract

The representations of the products in the online shop (caspar.online) do not constitute a legally binding offer, but an invitation to place an order.

By submitting the completed order process (buy button), a binding purchase contract comes with it Caspar Kids Design GmbH about the products / services contained in the shopping cart. This legally valid purchase contract is confirmed by a purchase confirmation (e-mail) from Caspar Kids Design GmbH confirmed.

The on caspar.online Products offered are generally available unless stated to be an on-order item. If, due to a technical problem on our website or a stock discrepancy, it is not possible to deliver one or more items, we will inform the customer of this fact as soon as possible and propose a replacement product. Alternatively, the amount will be refunded.

4. Refund Policy

A return of the article is only possible with prior written consent (e-mail) under Hello@caspar.online possible within a period of 14 days without giving reasons (but would be desirable). The item must be returned by the buyer by postage prepaid within the above period Caspar Kids Design GmbH Fraumünsterstrasse 19 – 8001 Zurich

A refund of the purchase price (excluding shipping costs) will only be given for undamaged/unused items. The purchase price will be refunded after receipt of the returned goods. The customer will be notified in writing. The customer bears the costs of the return. The return does not include the following items: discounted and personalized items.

Complaints about material defects must be made immediately after receipt of the goods using photo identification at: Hello@caspar.online Report to. The reason for the defect/damage must be explained in a comprehensible manner. Material defects that are due to improper treatment / handling are excluded from reimbursement claims and replacement delivery. Caspar Kids Design GmbH will process the damage and inform the buyer in writing (e-mail) of the following options:

  • post-processing of the article complained about,
  • replacement delivery,
  • refund of the purchase price.

Orders on special customer request (ordered especially for the customer or personalized products) can no longer be canceled after 5 days from the order date. This furniture cannot be returned even after receipt of the goods.

In the event of a defect or damage to a Babyzen, please contact Babyzen Customer Service directly. From August 1st, 2022 we are no longer allowed to accept repairs / warranty services from Babyzen. Please visit the Babyzen webpage: www.babyzen.com/pages/product-reclamation

5. Prices and shipping costs

the under caspar.online The prices listed are in Swiss francs plus shipping costs. The price of the goods at the time the order is received is decisive for the invoice amount Caspar Kids Design GmbH, which is shown on the invoice. Caspar Kids Design GmbH reserves the right to errors and changes.

The shipping costs are CHF 9.00 (via Swiss Post). With a delivery value of more than CHF 150, no shipping costs are incurred (delivery location in Switzerland). For a furniture order from 30 kg we charge CHF 100.-. We only deliver to Switzerland and Liechtenstein.

We would be happy to advise you on your children's room and provide you with detailed offers. If you do not order, we reserve the right to charge a flat rate of CHF 150.

6. delivery

Caspar Kids Design GmbH undertakes to inform the customer of any delay in delivery. However, this does not give rise to any claims for damages for the customer. Delivery will be made to the delivery address specified by the customer during the ordering process.

The shipping costs are indicated in the "shopping cart" section and must be accepted by the customer before each order confirmation; the amount may vary depending on the weight of the shipment and the amount of the order.

By post

Delivery is usually made within 3 working days after receipt of payment to the delivery address provided by the buyer. Deliveries within Switzerland are made within 1-2 working days. Caspar Kids Design GmbH will inform the customer as soon as possible about delays in delivery.

Pickup in store

You can also pick up your online order directly from our store free of charge. Simply select the shipping method “Pick up” in the shopping cart. As soon as your items are ready for collection from us, we will notify you by email.

After our notification, we will be happy to store your items in our store for 7 days. After the 7 days have expired, we will charge you storage costs of CHF 100 per week.

For items in stock

We will send your order to you within 1-2 working days by La Poste Priority. Orders over 30 kg from stock will be delivered by a carrier. We will contact you to make an appointment.

 

For items not in stock

The delivery times specified by the manufacturer can be found on the individual product pages. When you place an order, we check the exact delivery time for your desired product with the manufacturer and inform you of this after the order confirmation.

Our manufacturers may experience production delays over which we have no control. This can extend the announced delivery times. We do not offer compensation for delays that are beyond our control.

What happens if my order contains items that are in stock and others that are on order?

We only ship orders once all items ordered are available. However, you have the option to request partial delivery of items already available by emailing hello@caspar.contact our customer service online or by telephone on 044 210 49 15. Please note: We would like to point out that partial deliveries can in some cases incur additional costs.

7. Assembly

assembling the furniture 

The construction of your furniture is done by professional and specially trained fitters. This service is offered by an external provider and is therefore charged separately. The cost of this service is based on the time required for setup. There is also the option of picking up your old furniture and disposing of it in an environmentally friendly manner at the same time. Prices on request from: hello@caspar.on-line.

Assembly & Disposal

On request, we can organize a professional installation service for you at home. To do this, we work together with selected fitters who have been specially trained by us. Since these fitters are not Caspar are employed, we ask you to pay for these services directly on site. If you are interested in assembly, we would be happy to send you an offer.

For the quick and professional assembly of your furniture, it is necessary for the fitter to start work immediately. We ask you to dispose of old furniture beforehand. We would be happy to help you dispose of the old furniture, but we will charge an hourly rate of CHF 60 for this. In addition, there are the costs of disposal of 50.-CHF / 100KG.

8. Payment

In our Shop we offer you the following payment options:

  • Bar
  • EC card / Maestro card
  • Credit card (Visa, Mastercard)
  • TWINT
  • Bank Transfer

In our online store www.caspar.online we offer you the following payment options:

  • Prepayment
  • Credit card MASTERCARD, VISA
  • PayPal
  • TWINT

Payment in advance:

After ordering at caspar.online you will receive a confirmation email with the invoice (incl. bank details). The buyer transfers the invoice amount in advance to the specified bank account.

With credit card:

Payment is made by charging the customer's credit card. Our online shop accepts Visa and Mastercard. You enter your credit card data during the ordering process via a secure connection in our online shop and we transfer your data directly to our payment provider in encrypted form. For security reasons, we do not store your credit card details. Your credit card will not be charged until the order is complete. After that, we will ship the goods in due course.

Payment via PayPal:

The invoice amount is paid via the payment provider PayPal and the payment options it offers. The underlying terms of use can be found on the payment provider's website. PayPal does not incur any additional costs.

Voucher:

Purchasing a voucher from Caspar Kids Design GmbH can be found in the web shop at caspar.online or in store. After successful payment Caspar Kids Design GmbH will issue a voucher in the amount of the payment received in CHF. The voucher is not personalized. The voucher is redeemed by entering a specific code in the input field of the order form. A voucher can only be redeemed for the specified CHF amount. The voucher can only be redeemed for the full amount of the voucher. A cash payment is excluded.

9. Retention of Title

The goods remain the property of ' until full payment has been made.Caspar Kids Design GmbH'.

10. jurisdiction

These terms, which are concluded in accordance with these General Terms and Conditions, are subject to Swiss law and statute. court in Zurich.

11. Final Provisions

Should any provision of these General Terms and Conditions prove to be invalid or ineffective, this shall not affect the validity of the remaining provisions.

Caspar Kids Design GmbH reserves the right to make changes or adjustments to the General Terms and Conditions.