1. Area of application

Caspar Kids Design GmbH is a company with registered office in Zurich and is registered under the register number  CHE-169.017.270. Caspar Kids Design GmbH runs an offline store and a online merchandise trade at caspar.online The business relationship between Caspar Kids Design GmbH and the purchaser (hereinafter referred to as “the customer”) shall exclusively be subject to the general terms and conditions of business (GTC), as well as to the version applicable at the time of placing the order. Any adaptation of the General Terms and Conditions by the Purchaser shall not be recognized by Caspar Kids Design GmbH.

2. Contracting parties

The purchase counterparty is:
Caspar Kids Design GmbH – Fraumünsterstrasse 19 – 8001 Zürich

Questions, objection or complaints need are handled by Caspar Kids Design shop  Caspar at hello@caspar.online

3. Offer and conclusion of the contract

The representations of the products in the online shop (caspar.online) represent no legally binding offer, but a request for the order.
By sending the completed order process (purchase button), the customer enters into a binding purchase agreement with Caspar Kids Design GmbH regarding the products / services contained in the shopping basket. This legal purchase contract is confirmed by a confirmation of purchase (email) by Caspar Kids Design GmbH.
The products offered at caspar.online are generally available unless it is stated that it is an on order item. Should it not be possible to deliver one or more articles due to a technical problem of our website or an inventory deviation, we inform the customer as soon as possible about this fact and propose the customer a replacement product. Alternatively, the amount will be refunded.

4. Refund policy

A return of the articles is only possible with prior written agreement (e-mail) under hello@caspar.online within a 14-day period without giving any reasons (but would be desirable). The item has to be returned by the buyer by means of a stamped return within the above-mentioned period to Caspar Kids Design GmbH, Fraumünsterstrasse 19, 8001 Zürich
A refund of the purchase price (without delivery costs) will only be made for undamaged / unused items. The purchase price will be refunded upon receipt of the returned goods. The customer shall be notified in writing. The client assumes the costs of the return. The return does not include the following items: reduced, personalised items and back-ordered items. Complaints due to material defects must be made immediately upon receipt of the goods with the help of the photo-identification under: hello@caspar.online. The reason for the defect / damage must be explained in a comprehensible manner. Material defects resulting from improper handling / handling are excluded from reimbursement claims and replacement delivery. Caspar Kids Design GmbH will process the damage and inform the buyer in writing (e-mail) of the following possibilities:

  • post-processing of the objected article,
  • replacement delivery,
  • refund of purchase price.

5. Prices and shipping charges

The prices listed under caspar.online are in Swiss francs plus shipping costs. The price of the goods at the time of receipt of the order with Caspar Kids Design GmbH, which is shown on the invoice, is binding for the invoice amount. Caspar Kids Design GmbH reserves the right to make mistakes and alterations.

6. Delivery

By Mail

Delivery is normally made within 3 business days after receipt of payment under the delivery address indicated by the buyer. Deliveries within Switzerland are made within 1-2 working days. Caspar Kids Design GmbH will inform the customer about delays in delivery as soon as possible.

Pick-up in the store

You can also collect your online order directly from us in our store free of charge. To do this, simply select the shipping method “Pickup” in the shopping cart. As soon as your articles are ready to be picked up from us, we will notify you by email.

For items in stock

We will send your order to you within 1-2 days through La Poste Priority. Orders over 30 kg from stock will be delivered by a carrier. We will contact you to make an appointment.

For items not in stock

The delivery times specified by the manufacturer can be found on the individual product pages. When you place an order, we will check the exact delivery time for your desired product with the manufacturer and will notify you of this after the order has been confirmed.

Our manufacturers can experience production delays over which we have no control. This can extend the announced delivery times. We do not offer compensation for delays beyond our control.

What if my order includes items in stock and others made to order?

We only send orders as soon as all the items ordered are available. However, you have the option of requesting a partial delivery of items that are already available by contacting our customer service by email at hello@caspar.online or by telephone on 044 210 49 15. Please note: We would like to point out that partial deliveries can cause additional costs in some cases.

7. Payment

In our shop we offer you the following payment options:
Cash
EC card / MaestroCard
Credit card (Visa, Mastercard)
TWINT
Bank Transfer

In our online shop www.caspar.online we offer you the following payment options:
Payment in advance
Credit card MASTERCARD, VISA
PayPal
TWINT

Payment in advance:
After ordering from caspar.online, you will receive a confirmation email with the invoice (including bank details). The buyer transfers the invoice amount in advance to the specified bank account.

With credit card:
Payment is made by debiting the customer’s credit card. You enter your credit card details during the ordering process via a secure connection in our online shop and we encrypt your data directly to our payment provider. For security reasons, we do not save your credit card details. Your credit card will not be charged until the order is complete. We will then send the goods in due course.

Payment by PayPal:
Payment of the invoice amount is made via the payment provider PayPal and the payment options offered by him. The underlying terms of use can be found on the payment provider’s website. PayPal does not incur any additional costs.

Voucher:
A Caspar Kids Design GmbH voucher can be purchased in the webshop at caspar.online or in the shop. After successful payment, Caspar Kids Design GmbH issues a voucher for the amount of the payment received in CHF. The voucher is not personalized. The voucher is redeemed by entering a specific code in the input field of the order form. A voucher can only be redeemed for the specified CHF amount. The redemption can only be made for the full voucher amount. A cash payment is excluded.

8. Retention of title

The goods remain the full property of ‘Caspar Kids Design GmbH’ until full payment.

9. Court of Jurisdiction

These Terms and Conditions, which are concluded pursuant to these General Terms and Conditions, are subject to Swiss law and law. Court of Zurich.

10. Final provisions

Should any provision of these General Terms and Conditions prove to be invalid or invalid, this shall not affect the validity of the remaining provisions.
Caspar Kids Design GmbH reserves the right to make alterations or adaptations to the terms and conditions.