It is very important to us that you are satisfied with your order, if you are unhappy with your items we offer a 14 day refund policy. Please inform us in advance about your return request at hello@caspar.online. The returned item must be returned unused and in its original packaging within 14 days of receipt. You bear the postage costs for the return

For fast and easy return processing, please send the item to: Caspar Kids Design, Fraumünsterstrasse 19, 8001 Zurich

Please retain the receipt (from the post office) until we have processed your return and refunded your money.

Excluded from return

We cannot accept returns on reduced and personalized items. Likewise, goods that have been back-ordered and manufactured especially for you.

Complaints

If you have received a damaged item, or have any issues regarding your order, please send a short email to hello@caspar.online. Please include a photo or video of the damaged item, this way we can guarantee fast and flawless processing of complaints.

Refunds

As soon as we have received and checked your return, we will refund the purchase amount within 14 days to the means of payment used when placing the order.

The same conditions apply to the exchange of products that you have bought in our stores as to online purchases. For in store refunds the item needs to be packaged, in an unused condition, and you must provide original proof of purchase.