Wild & Soft: Animal head Jenna the hedgehog

General delivery times

The delivery time depends on whether your ordered items are in stock or not. For ordered items, the availability times shown on the website are given as an indication. In stock means that the item is in stock and will be shipped within 1-2 working days after receipt of payment with Post Priority

Pickup in store

You can also pick up your online order directly from our store free of charge. Simply select the shipping method “Pick up” in the shopping cart. As soon as your items are ready for collection from us, we will notify you by email.

After our notification, we are happy to store your items in our shop for 7 days. After the 7 days have expired, we will charge you storage costs of CHF 100 per week.

For items in stock

We will send your order to you within 1-2 days by La Poste Priority. Orders over 30 kg from stock will be delivered by a carrier. We will contact you to make an appointment.

For items not in stock

The delivery times specified by the manufacturer can be found on the individual product pages. When you place an order, we check the exact delivery time for your desired product with the manufacturer and inform you of this after the order confirmation.

Our manufacturers may experience production delays over which we have no control. This can extend the announced delivery times. We do not offer compensation for delays that are beyond our control.

What happens if my order contains items that are in stock and others that are on order?

We only ship orders once all items ordered are available. However, you have the option to request partial delivery of items already available by emailing hello@caspar.contact our customer service online or by telephone on 044 210 49 15.

Please note: We would like to point out that partial deliveries can in some cases incur additional costs.